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Training: dealing with confused behaviour

Increasingly, social shelters for homeless people have to deal with confused behaviour of a complex target group. Drugs and/or alcohol are regularly a factor here. And there are often underlying problems such as psychiatric disorders, traumatic experiences or limited cognitive abilities. As a care provider, it is important to understand how to deal with this. How can you prevent escalation and how can you properly assess someone’s needs?  

omgaan met "verward" gedrag

In this training, we unravel what “confused” behaviour actually is. We zoom in on the factors that play a role, so that you start to understand how this behaviour can occur. And is “confused” really a fair term for this behaviour? You will also be given practical tools and advice on how to deal with this behaviour in an effective and empathetic way to prevent escalation.   

Each participant of the training will receive the publication ‘Understanding misunderstood behaviour’. This booklet has been specially developed for staff in social care institutions. It serves as a handy reference book and gives many practical tips that you can immediately apply in your work.  


  • We take a closer look at the factors that cause “confused” behaviour  
  • We list the techniques for dealing with it  
  • We train dealing with misunderstood behaviour with practical exercises and case studies  


  • You will learn how and why misunderstood behaviour can occur  
  • You learn to recognise how to deal with this effectively  
  • You will learn how to prevent a situation from escalating further as far as possible  

Increasingly, we hear in the news about “confused” behaviour. The reasons for the misunderstood behaviour are very diverse. From the social care sector, there is a growing demand for how to deal with this. With this training I want to provide practical tools.

Trainer Ferry Barendregt

Incompany (with your team) or open training (as an individual with professionals from other organisations)

Incompany training from €1650,-

2 half-day trainings


Would you like to request a quote for this training? Or a tailor-made learning plan? Please contact Desiree van Dok.

Experiences of

"I learned a lot about drugs, dealing with clients, my attitude and setting my own limits. The trainer is very experienced and gives a lot of practical information."
"Good interactive program. You look at your work a bit different after the course."


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